Version dated June 17, 2026
These General Terms and Conditions of Sale, hereinafter the “GTC,” govern the contractual relationship between FLAG & KO, a simplified joint-stock company with a share capital of 1,000 euros, registered with the Paris Trade and Companies Register under number 851 395 335, with its registered office located at 229 rue Saint-Honoré, 75001 Paris, France, hereinafter “FLAG & KO,”Eric Flag,” or the “Seller,” and any natural person acting for purposes outside the scope of their commercial, industrial, artisanal, professional, or agricultural activity, who makes a purchase on the ericflag.com website, hereinafter “the Buyer.”
These Terms and Conditions apply to sales of physical products made on the ericflag.com website. They do not apply to digital programs, digital content, or services that may be offered on a separate website, such as programs.ericflag.com, which may be subject to specific contractual terms.
These Terms and Conditions take precedence over any other document, unless FLAG & KO has given its express prior written consent.
When confirming their order on the Website, the Buyer is asked to review these Terms and Conditions and accept them. If the Terms and Conditions are not accepted, no order can be finalized.
When you place an order, it's assumed you're not doing it for business, industrial, craft, professional, or agricultural reasons.
Buyer: means any individual acting for purposes unrelated to their commercial, industrial, craft, professional, or agricultural activities, who orders one or more Products on the Site.
Account: refers to the personal account that the Buyer may create on the Site.
Order: means any order for a Product placed by the Buyer on the Website.
Personal data: means any information relating to an identified or identifiable natural person.
Product: means any physical product offered for sale by FLAG & KO on the Website.
Customer Service: Refers to FLAG & KO’s customer service department, which can be contacted at sav@ericflag.com, among other ways.
Website: refers to the ericflag.com website.
User: means any person browsing the Site, whether or not they are a Buyer.
The purpose of these Terms and Conditions is to define the rights and obligations of FLAG & KO and the Buyer in connection with the online sale of the Products offered on the Website.
They are freely accessible to all Users on the Site and are provided to the Buyer upon confirmation of the order.
FLAG & KO reserves the right to modify its Terms and Conditions from time to time. The applicable Terms and Conditions are those in effect and accepted by the Buyer at the time the order is confirmed. Any subsequent changes to the Terms and Conditions do not apply to orders that have already been confirmed, unless otherwise required by law.
The Buyer may place an order with or without creating an account, depending on the features available on the Site.
When the Buyer creates an Account, the Buyer agrees to provide accurate, complete, and up-to-date information. The Buyer is responsible for maintaining the confidentiality of their login credentials and must notify FLAG & KO as soon as possible in the event of unauthorized use of their Account.
FLAG & KO shall not be held liable for any consequences resulting from the Buyer’s intentional or unintentional disclosure of their login credentials to a third party, unless such disclosure is attributable to FLAG & KO.
To place an order, the Buyer selects the Product(s) of their choice, adds them to their shopping cart, and then follows the steps indicated on the Site.
Before final confirmation, the Buyer can review the details of their order, the total price, the applicable shipping costs, the shipping address, the selected shipping method, and the selected payment method. They can correct any errors before confirming their order.
The price displayed is the price in effect on the date of the order. Prices include all taxes for orders delivered within the European Union, unless otherwise specified. Shipping costs and any additional charges are disclosed to the Buyer before the order is finalized.
The order can only be confirmed after you have accepted these Terms and Conditions.
Clicking to confirm the order constitutes an electronic signature and constitutes the Buyer’s firm acceptance of the order, subject to the possible exercise of the legal right of withdrawal, applicable statutory warranties, and other rights granted to the consumer by law.
After the order is confirmed, FLAG & KO sends the Buyer a confirmation email summarizing the key details of the order.
The Buyer may request changes to their order before it is shipped, within a maximum of twenty-four (24) hours after the order is confirmed, by contacting Customer Service at sav@ericflag.com. FLAG & KO will use its best efforts to process this request, but cannot guarantee it if the order is already being prepared or shipped.
FLAG & KO reserves the right to refuse or cancel an order in the following cases:
an order that is unusual in terms of the quantities ordered or the total amount;
suspicion of fraud;
an ongoing dispute with the Buyer;
total or partial non-payment of a previous order;
refusal by payment processors to authorize a payment;
a clear error in the price or the essential characteristics of the Product;
Product unavailability.
If an order that has already been paid for is canceled, FLAG & KO will refund the Buyer as soon as possible.
The Products offered for sale are described and presented as accurately as possible. The essential characteristics of the Products are listed on the Product pages, including—depending on the specific Product—the recommended use, dimensions, weight, materials, load capacity, package contents, installation requirements, compatibility, usage restrictions, and safety instructions.
Photographs, videos, diagrams, and illustrations are provided for visual presentation purposes. They may show slight variations in appearance, particularly due to lighting, staging, screen display, or changes in packaging, without affecting the essential characteristics of the Product.
The Buyer is advised to carefully read the product description before placing an order and to verify that the product meets their needs, skill level, intended use, and installation space.
The Products must be used in accordance with their intended purpose, the instructions, assembly guidelines, safety recommendations, and warnings provided by FLAG & KO.
Certain products require installation on a suitable mounting surface, particularly wall-mounted products, pull-up bars, or equipment designed to support heavy loads. Unless otherwise specified, the Buyer is responsible for verifying in advance that their wall, ceiling, floor, door, mounting surface, or workout area is compatible.
FLAG & KO shall not be held liable for any damage resulting from improper installation, misuse, lack of maintenance, modification of the Product, use on an unsuitable surface, or failure to follow safety instructions, without prejudice to applicable statutory warranties.
Products are available while supplies last.
If a Product ordered is unavailable, FLAG & KO will notify the Buyer as soon as possible. The Buyer may then choose, as appropriate, to wait for the Product to be restocked, to accept an equivalent Product offered by FLAG & KO, or to cancel the order for the unavailable Product and receive a refund.
The prices listed on the Site are in euros.
For orders delivered within the European Union, prices include all taxes, unless otherwise specified. For orders delivered outside the European Union, prices may be calculated excluding taxes in accordance with applicable rules.
Shipping costs, any handling fees, or other additional charges are displayed before the order is finalized.
For shipments outside the European Union, customs duties, import taxes, or local fees may be charged by the authorities or carriers in the destination country. These charges are the responsibility of the Buyer, unless otherwise expressly stated at the time of order.
FLAG & KO has no control over the amount of these fees, which depend on the rules in effect in the destination country. The Buyer is advised to check with the relevant authorities in their country before placing an order.
An invoice or order confirmation is sent to the Buyer electronically.
Payment for the order is due in full at the time the order is confirmed.
The payment methods offered on the Site may include, subject to technical availability: credit card, PayPal, Shop Pay, Klarna, bank transfer, or any other payment method displayed at checkout.
Payments are processed through secure payment providers. FLAG & KO does not store the Buyer’s full credit card information.
The order is considered final upon confirmation of payment, subject to the Buyer’s legal rights.
Delivery means when you physically receive or take control of your product.
The Products are delivered to the address provided by the Buyer when placing the order. The Buyer is responsible for ensuring that the delivery information provided is accurate and complete.
In the event of an incorrect or incomplete address, an unjustified refusal of delivery, or failure to pick up the package within the specified time frame, the costs of reshipment or return may be charged to the Buyer, following prior notification.
The applicable delivery times are provided to the Buyer before the order is confirmed. Unless otherwise specified, FLAG & KO will deliver the Product without undue delay and no later than thirty (30) days from the date the contract is concluded.
Delivery times are expressed in business days and may vary depending on the destination, the carrier, the time of year, logistical constraints, or customs formalities.
When a Product is available for pre-order, this information is indicated on the Product page or during the checkout process. The estimated shipping or availability date is provided to the Buyer before the order is confirmed.
In the event of a significant delay, FLAG & KO will notify the Buyer as soon as possible. The Buyer retains their legal rights in the event of a delivery delay.
If delivery is not made on the specified date or within the specified time frame, or, failing that, no later than thirty (30) days after the conclusion of the contract, the Buyer may request that FLAG & KO make the delivery within a reasonable additional period.
If FLAG & KO fails to comply within this additional period, the Buyer may terminate the contract in accordance with the terms set forth in the Consumer Code.
The Buyer may immediately terminate the contract if FLAG & KO refuses to deliver the Product or if the delivery date or timeframe constituted an essential term of the contract for the Buyer, which was brought to FLAG & KO’s attention prior to the conclusion of the contract.
In the event that the contract is terminated due to failure to deliver, FLAG & KO will refund the Buyer in accordance with applicable law.
Upon receipt of the order, the Buyer is asked to check the apparent condition of the package and the Products.
In the event of a damaged package, a missing item, a damaged item, or a fulfillment error, the Buyer is asked to contact Customer Service at sav@ericflag.com, providing their order number and, if possible, attaching photos that help clarify the situation.
Failure to file a claim with the carrier or to report the issue immediately does not deprive the Buyer of its statutory warranties.
The risk of loss or damage to the Product passes to the Buyer at the time the Buyer, or a third party designated by the Buyer other than the carrier provided by FLAG & KO, takes physical possession of the Product.
When the Buyer entrusts the delivery of the Product to a carrier other than those offered by FLAG & KO, the risk of loss or damage is transferred to the Buyer upon delivery of the Product to that carrier.
Ownership of the Product is transferred upon full payment of the price by the Buyer, without prejudice to the rules governing the transfer of risk set forth in Article 8.5.
Products sold by FLAG & KO are covered by the applicable statutory warranties, regardless of any commercial warranties that may be offered.
The consumer has two years from the date of delivery of the goods to invoke the statutory warranty of conformity if a lack of conformity arises. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it arose.
When the contract for the sale of the goods provides for the ongoing supply of digital content or a digital service for a period exceeding two years, the statutory warranty applies to such digital content or digital service throughout the entire period of supply provided for in the contract.
The consumer has the right to have the product brought into compliance through repair or replacement within a reasonable time, at no cost and without significant inconvenience to the consumer.
The consumer may obtain a reduction in the purchase price while retaining the goods, or terminate the contract and receive a full refund upon returning the goods, if:
the service provider refuses to repair or replace the item;
the repair or replacement of the item takes place after a reasonable period of time;
the repair or replacement of the item causes significant inconvenience to the consumer;
The defect in the property persists despite the seller's unsuccessful attempt to remedy it.
The consumer is also entitled to a price reduction or to rescission of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or rescission of the contract.
The consumer is not required to first request repair or replacement of the goods when bringing the goods into conformity is impossible or would entail disproportionate costs, particularly in light of the value the goods would have if they were free of defects, the significance of the defect, or the possibility of opting for the other alternative without significant inconvenience to the consumer.
In cases where repairing or replacing the item is impossible or disproportionate, the seller may refuse to bring the item into compliance.
Bringing the property into compliance is done at no cost to the consumer.
The consumer is not required to pay for the normal use of the replaced item during the period prior to its replacement.
The rights mentioned above arise from the application of Articles L.217-1 through L.217-32 of the Consumer Code.
The consumer is also protected by the statutory warranty against hidden defects pursuant to Articles 1641 through 1649 of the Civil Code. In such cases, the consumer may choose between rescinding the sale or receiving a reduction in the purchase price.
FLAG & KO is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery of the Product that becomes apparent within two (2) years from that date.
The Product is in compliance when it corresponds to the description, type, quantity, and quality specified in the contract; when it possesses the qualities presented to the Buyer prior to the sale; and when it is fit for the purpose normally expected of goods of the same type.
FLAG & KO is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when such installation was the company’s responsibility under the contract or was carried out under its supervision, or when incorrect installation by the Purchaser results from omissions or errors in the instructions provided.
In the event of a lack of conformity, the Buyer may request that the Product be brought into conformity through repair or replacement, in accordance with the terms set forth in the Consumer Code.
If repair or replacement is impossible, disproportionate, not completed within a reasonable time, or causes significant inconvenience to the Buyer, the Buyer may request a price reduction or rescission of the sale in accordance with applicable law.
The Buyer may also decide to invoke the warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
A latent defect is a hidden defect that renders the Product unfit for its intended use, or so impairs that use that the Buyer would not have purchased it, or would have paid only a lower price for it, had the Buyer been aware of the defect.
The Buyer must file a claim for hidden defects within two (2) years of discovering the defect.
The Buyer may choose between rescinding the sale or receiving a reduction in the sale price.
FLAG & KO may offer, for certain Products or in certain communications, a commercial warranty or additional after-sales service.
If applicable, this commercial warranty is indicated on the Website, in the product description, in the documentation provided to the Buyer, or in a specific communication.
The commercial warranty does not replace the statutory warranties of conformity and against hidden defects, which remain applicable in all cases.
For any warranty-related inquiries, the Buyer may contact Customer Service at sav@ericflag.com, providing their order number, the Product in question, and a description of the problem encountered.
Photos or videos may be requested to facilitate the diagnosis, without depriving the Buyer of their legal rights.
If the return is due to an error on the part of FLAG & KO, a defective product, or a non-compliant product, FLAG & KO will cover the return shipping costs, subject to approval by Customer Service.
The Products must be used with caution, gradually, and in accordance with the instructions, warnings, and safety recommendations.
In particular, the Buyer must verify—depending on the Products in question—the stability of the mounting surface, the correctness of the assembly, that all components are properly tightened, the absence of abnormal wear, that the load applied is appropriate, the available space around the Product, and the Buyer’s physical ability to perform the exercises.
FLAG & KO shall not be held liable for any damages resulting from abnormal, careless, or improper use of the Product, without prejudice to applicable statutory warranties.
In the event of an incident, a suspected safety issue, or a problem related to a Product, the Buyer is asked to contact Customer Service immediately at sav@ericflag.com.
In the event that the Buyer fails to fulfill its obligations, particularly in the event of non-payment, FLAG & KO may suspend or cancel the order in question, subject to the Buyer’s legal rights and the mandatory rules applicable to consumers.
Nothing in this article shall limit the statutory warranties, the right of withdrawal, or the mandatory rights granted to the Buyer by law.
In accordance with the legal provisions applicable to distance contracts, the consumer-purchaser has a statutory period of fourteen (14) days to exercise their right of withdrawal, without having to provide a reason for their decision.
For sales of goods, this period begins on the day the Product is received by the Buyer or by a third party designated by the Buyer, other than the carrier. In the case of an order for multiple Products delivered separately, or for a Product consisting of multiple lots or parts delivered in stages, the period begins on the day the last Product, lot, or part is received.
The Buyer may exercise their right of withdrawal by means of an unambiguous statement expressing their intention to withdraw.
Effective June 19, 2026, the Buyer may exercise their right of withdrawal directly online through the dedicated feature available on the Website, identified by the link “Exercise my right of withdrawal.”
This page allows the Buyer to withdraw from the contract here by submitting their withdrawal notice online. Once the form is completed, the Buyer can confirm their withdrawal by clicking the button labeled “Confirm Withdrawal.”
After the notice of withdrawal is submitted, FLAG & KO will send the Buyer, within a reasonable time, an acknowledgment of receipt in a durable medium, specifying, in particular, the content of the notice as well as the date and time it was sent.
The Buyer may also exercise their right of withdrawal by sending any other unambiguous statement expressing their intention to withdraw, including by email to sav@ericflag.com, or by using the model withdrawal form provided below.
To the attention of FLAG & KO, 229 rue Saint-Honoré, 75001 Paris, France, sav@ericflag.com:
I hereby notify you of my withdrawal from the contract for the sale of the Product(s) listed below:
Order number:
Affected product(s):
Ordered on:
Received on:
Consumer's name:
Consumer's first name:
Email address used for the order:
Consumer's address:
Date:
The consumer's signature is required only if this form is provided in paper form.
If the right of withdrawal is exercised within the statutory time limit, FLAG & KO will refund the Buyer the amounts paid for the applicable Product(s), including the initial standard shipping costs associated with those Products.
FLAG & KO is not required to reimburse any additional costs resulting from the Buyer’s express choice of a shipping method that is more expensive than the standard shipping method offered.
The refund will be issued using the same payment method the Buyer used when placing the order, unless the Buyer expressly agrees to use a different refund method and provided that this refund does not incur any costs for the Buyer.
FLAG & KO may delay the refund until the relevant Product(s) have been returned, or until the Buyer has provided proof of shipment of the Product(s), whichever occurs first.
The Buyer must return or surrender the applicable Product(s) without undue delay and no later than fourteen (14) days after notifying the Seller of their decision to withdraw.
In the case of a simple return, where the Product is neither defective nor non-conforming and no error is attributable to FLAG & KO, the direct return shipping costs are the responsibility of the Buyer.
To simplify the return process, FLAG & KO may provide the Buyer with a prepaid return label. In this case, the exact cost of the label will be communicated to the Buyer before it is issued and will be deducted from the refund amount, unless FLAG & KO decides to cover it as a goodwill gesture.
Unless otherwise instructed due to the nature of the Product, the country of return, the package size, or the logistics of the return, the Buyer is free to choose their own method of return. In this case, the Buyer is advised to use a tracked shipping service and to keep proof of shipment.
FLAG & KO will cover return shipping costs in the event of an error on its part, a defective product, or a product that does not meet specifications, subject to approval by Customer Service.
The Buyer may be held liable in the event of damage to the Product resulting from handling other than that necessary to determine the nature, characteristics, and proper functioning of the Product.
The right of withdrawal may not be exercised in the cases provided for by law, in particular for Products manufactured to the Buyer’s specifications or that are clearly personalized, or for Products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection, where this exception applies.
In addition to the statutory right of withdrawal of fourteen (14) days, FLAG & KO offers a return policy that allows the Buyer to request an exchange, store credit, or refund within thirty (30) calendar days of receiving the order, subject to compliance with the conditions below.
This sales policy does not limit the Buyer’s legal rights, including the Buyer’s legal right of withdrawal, the statutory warranty of conformity, and the warranty against hidden defects.
To be eligible for the return policy beyond the legal withdrawal period, the Product must be returned complete, clean, not excessively used, with its accessories, any instruction manuals, and, to the extent possible, its original packaging.
Any Product returned incomplete, damaged, soiled, or showing signs of use beyond what is necessary to verify its nature, characteristics, or proper functioning may be subject to a price reduction, a refusal of the return, or special handling after the Buyer has been notified.
The Buyer may initiate a return request by contacting Customer Service at sav@ericflag.com or through the “Return My Order” page.
The reason for the return may be requested in order to improve the processing of the request, but it is not required to exercise the legal right of withdrawal.
In the event of a return for commercial reasons where the Product is free of defects and no error is attributable to FLAG & KO, the Buyer is responsible for the return shipping costs. FLAG & KO may provide a prepaid return label; the exact cost of which will be communicated to the Buyer prior to issuance and deducted from the refund, unless FLAG & KO specifically agrees to cover the cost.
FLAG & KO will cover return shipping costs in the event of an error on its part, a defective product, or a product that does not meet specifications, subject to approval by Customer Service.
When FLAG & KO expressly offers a free exchange for certain Products or in specific cases—such as when the size or color is not suitable upon receipt—the terms and conditions of this free exchange are listed on the Website or confirmed by Customer Service.
Products are shipped from France or from a distribution center designated by FLAG & KO.
For deliveries outside the European Union, customs duties, import taxes, processing fees, or local charges may apply upon arrival in the destination country. These charges are the responsibility of the Buyer, unless otherwise expressly stated at the time of order.
If the Buyer refuses to pay the import fees, resulting in the package being returned to FLAG & KO, the actual costs incurred by FLAG & KO for return shipping, repatriation, storage, or customs processing may be deducted from the refund, after notifying the Buyer, subject to the consumer’s applicable legal rights.
FLAG & KO is responsible for the proper performance of the obligations arising from the distance contract, in accordance with the terms provided by law.
FLAG & KO shall not be held liable in the event of non-performance or improper performance of the contract attributable to the Buyer, to an unforeseeable and insurmountable act by a third party not party to the contract, or to a force majeure event.
The Buyer is responsible for selecting the Product, as well as for its use, installation, and maintenance, subject to the information provided by FLAG & KO and the applicable statutory warranties.
No provision of these Terms and Conditions limits the statutory warranties, the right of withdrawal, FLAG & KO’s legal liability, or the mandatory rights granted to the Buyer by law.
Pursuant to Article 1218 of the Civil Code, a force majeure event in contractual matters occurs when an event beyond the debtor’s control—which could not reasonably have been foreseen at the time the contract was entered into and whose effects cannot be avoided by appropriate measures—prevents the debtor from performing its obligation.
The following, among others, may constitute cases of force majeure, subject to the determination of the competent courts: natural disasters, fires, floods, general or sector-specific strikes, disruptions to transportation or supply chains, conflicts, actions by public authorities, major network outages, or exceptional public health events.
The party invoking force majeure shall notify the other party as soon as possible. If the impediment is temporary, performance of the obligation shall be suspended, unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract shall be terminated automatically under the conditions provided by law.
The content of the Site, including text, photographs, videos, images, logos, trademarks, graphics, icons, sounds, software, databases, and design elements, is protected by intellectual property law.
Any reproduction, display, modification, publication, adaptation, transmission, or use—in whole or in part—of the elements of the Site, on any medium whatsoever and by any means whatsoever, without the prior written authorization of FLAG & KO, is prohibited.
Any unauthorized use of the Site or any of its components may result in legal action.
In connection with the use of the Site and the processing of orders, FLAG & KO may need to process personal data relating to the Buyer.
This processing is carried out in accordance with the Privacy Policy available on the Website.
The Buyer has the rights provided for under applicable data protection regulations, including the right of access, rectification, erasure, objection, restriction of processing, and data portability, subject to the conditions set forth by law.
To exercise their rights, the Buyer may use the contact information provided in the Privacy Policy.
In the event of a complaint, the Buyer is asked to contact FLAG & KO Customer Service first at the following email address: sav@ericflag.com.
In accordance with the provisions of the Consumer Code regarding consumer mediation, the consumer-buyer has the right to seek the assistance of a consumer mediator, free of charge, to resolve a dispute with FLAG & KO amicably, provided that the buyer has first submitted a written complaint to Customer Service and has not received a satisfactory response.
After first submitting a written request to FLAG & KO’s Customer Service department, and if no satisfactory resolution is reached or no response is received within a reasonable time, the consumer-purchaser may contact the following mediator:
CM2C — Consumer Mediation Center of Judicial Mediators
49 rue de Ponthieu
75008 Paris
France
Website: https://www.cm2c.net
Phone: 01 89 47 00 14
A case must be referred to the mediator in accordance with the terms set forth in the applicable mediation rules.
The Parties remain free to accept or reject the use of mediation as well as the solution proposed by the mediator.
Internal note prior to publication: This clause must be published only after FLAG & KO has been officially registered with CM2C and the mediation agreement has been approved.
When the contract is concluded electronically and involves an amount equal to or greater than the threshold set by applicable regulations, FLAG & KO ensures that the written record of the contract is retained for the period specified by the regulations and guarantees the Buyer access to it in accordance with applicable legal requirements.
If one or more provisions of these Terms and Conditions are declared null and void, deemed unenforceable, or invalid pursuant to a law, regulation, or a final decision by a competent court, the remaining provisions shall remain in full force and effect, unless the invalidated provision was essential and decisive for either Party.
The fact that FLAG & KO or the Buyer does not invoke any of the provisions of these Terms and Conditions at a given time shall not be construed as a waiver of the right to invoke them at a later date.
The section headings are included to facilitate reading of these Terms and Conditions. They may not be used to interpret the provisions to which they refer.
These Terms and Conditions are written in French. In the event of a translation into one or more foreign languages, only the French version shall be deemed authentic in the event of any difficulty in interpretation, subject to the mandatory rights applicable to the consumer.
These Terms and Conditions are governed by French law.
In the event of a dispute, the Parties shall endeavor to reach an amicable resolution.
If an amicable resolution cannot be reached, the dispute may be brought before the competent courts in accordance with the rules of general law and the consumer protection rules that apply.
No provision of these Terms and Conditions shall deprive the consumer-purchaser of the mandatory protective provisions to which he or she is entitled under applicable law.
We look forward to hearing from you.
sav@ericflag.com or on WhatsApp for an even faster response!