Find the answer to your question quickly.
Resolve the most common issues without waiting for a response from our team.
Our customer service representative can assist you with your orders, delivery, returns, our products, and assembly.
Find all the answers organized by topic.
As soon as your order is shipped, you'll receive an email with your tracking link. You can also track your order directly on our tracking page.
An order may be shipped in multiple packages. Be sure to check whether multiple tracking numbers are available.
Please contact us as soon as possible with your order number. If the order has not yet been processed, we will try to make the change or cancel it.
If your order has already been shipped and you no longer wish to receive it, simply refuse delivery when the courier arrives, or, if it is being delivered to a pickup location, do not pick it up. The package will then be automatically returned to us.
Please confirm this using the form below so that we can track the return of your order and process your request once we receive the package.
Go to the order tracking page using your order number and ZIP code.
If the option is available, click "Edit" next to the shipping address. Otherwise, please contact us as soon as possible with your order number and your complete new address.
Please contact us using the form at the bottom of this page and include your order number. Our team will then send you your invoice.
The estimated delivery time is displayed directly on our product pages after you enter your ZIP code.
As a general guide: France—2 to 3 business days; the European Union—4 to 5 days; Switzerland—5 to 6 days; and other destinations—generally 5 to 15 days.
Shipping costs are calculated automatically based on your address and the contents of your shopping cart. They are displayed before checkout.
You can also view our shipping rates.
Yes. Depending on the items you ordered, your order may be shipped in multiple packages, which may be delivered separately.
Check all the packages associated with your order on your tracking page.
First, check your order tracking information . If the estimated delivery date has passed or if the tracking information is no longer updating, please contact us.
Our team will then be able to file a claim with the carrier.
First, check with your neighbors, the building superintendent, the front desk, your mailbox, or your usual delivery area. Also check for any instructions left by the carrier.
If the package is still missing, please contact us with your order number.
If a pickup location is available for your address and the items in your cart, this option will be offered to you directly at checkout.
Some bulky items may not be eligible.
You have 30 days after receipt to request a return.
Submit your request directly here: Make a return.
Please contact us with your order number, the product in question, and the desired size or variant. We will let you know the next steps based on availability.
Once we have received and inspected your return, we will issue a refund to the payment method used when you placed your order.
It usually appears within 10 business days, depending on your bank or payment method.
Please contact our Customer Service using the form at the bottom of this page, providing your order number along with photos or a video showing the problem.
First, check whether your order was shipped in multiple packages using your tracking information.
If all packages are marked as delivered but an item is still missing, please contact us.
Please contact us with your order number and a photo of the product you received. Our team will let you know how to proceed.
Please contact us with your order number, the product name, the missing part, and, if possible, a photo showing the part.
Our products come with a 2-year warranty. If you encounter any issues, please contact us with your order number and photos or videos that clearly show the defect.
Find all our assembly manuals here: https://ericflag.com/pages/manuels-de-montage
If the manual does not help resolve your issue, please contact us using the form at the bottom of this page, specifying the product in question.
Review the specifications and uses listed on each product page. You can also ask our assistant for advice directly from this page.
If you have any questions about mounting, installation, or compatibility with your environment, please contact our team before installation.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay, and Bancontact, among others. Payment in 3 installments via Klarna may also be available, depending on your eligibility.
Check your credit limit, billing information, and ZIP code. You can also try a different payment method or contact your bank.
For shipments outside the European Union, customs duties, taxes, or import fees may apply depending on your country.
Any such charges are the responsibility of the recipient.
No. Your account on ericflag.com and your account on programmes.ericflag.com are two separate accounts.
Please contact us using the form at the bottom of this page. Be sure to use the email address associated with your account and describe your request.
Didn't find the answer you were looking for, or was our assistant unable to help you? Send us your request, and our team will take it from there.